Publications and Reports | CMHC

Customer Service

Returns & Refunds

As Canada's housing experts, we are convinced that the publications, videos and other information products you have ordered will help you make better housing decisions. But, if you are not completely satisfied, we will gladly exchange the product or refund your purchase.

CMHC products may be returned within 30 days for refund, provided they are in resaleable condition. Simply return the goods to us in the original packaging with the original invoice or packing slip enclosed. For your protection, we ask you insure your package so it can be traced. Customers are responsible for all shipping charges when they return products. Customized products (such as the Homeowner's Manual) and software packages which have been opened are non-refundable.

Refunds will be processed in the same manner as the method of payment for the original order.