Registering with CMHC Publications and Reports enables you some personal details in an account profile so you do not have to re-enter the information every time you place an order.
Once you have logged in to CMHC Publicatons and Reports you can manage your account by clicking on the My Account button found in the grey navigation bar near the top of your screen:
Note: If you click on this button before you login to CMHC Publications and Reports, you will first be presented with the Login page.
Once you have accessed the My Account section, you will see your Personal Data screen as well as a new left-hand menu that will enable you to navigate the My Account area.
You can use this form to update your personal information. It is important that you update your information so that we may ensure your orders are delivered or that we are able to contact you in the event we need to speak to you concerning one of your orders. Our Registration Tips can help you understand how to enter information on our form. Once you have made the required updates to your personal information, click on the SAVE button at the bottom of the page.
If you would like to review an order you have placed, click on the Order History button found in the grey navigation bar near the top of your screen:
You can also select the Order History button from the left-hand menu if you are in the My Account section.
Here, you will be able to review the details of your order directly online. By clicking on the order number link, you will be able to view the status of your order:
- Shipped: the order has left our warehouse. Once we have shipped your order, it will take 2 to 10 business days to reach you, depending on the delivery method you selected.
- Open: the order has not yet been processed. It takes approximately 24 hours for an order to be processed (if we have the item in stock). If no stock is available for a particular item, then the status will remain Open until we receive more stock and ship your order. Note: In the case of a partially shipped order, your credit card will only be charged as items are shipped to you.
This section allows you to change your password. Please do not forget to change your password hint when you change your password.
Choose a password (6 – 8 characters). Always store your password in a safe place. Read the Password Tips for more help on choosing a password.
In this field, re-type the password you entered above.
Please enter a word or a phrase that will help you remember your password. Your password hint cannot contain your password. In the event you forget your password, you may use our Forgot Your Password? service and your password hint will be e-mailed to you.
When you are finished changing your password information, click on the SUBMIT button to update your information. Use the CLEAR button if you would like to erase any information you have entered in these fields and start over.